SureStart™ Operator Assistance Program by Clark-Reliance
Updated: Aug 6
Installing a new boiler level and control system is only half the equation — proper commissioning, verification, and operator training determine whether that system performs reliably for years or becomes a source of recurring problems. Clark-Reliance's SureStart™ Operator Assistance Program addresses exactly this gap.
What SureStart Provides
Qualified purchasers of Clark-Reliance boiler control systems are entitled to an all-day, on-site review by a direct factory expert. This service is also available virtually, giving facilities flexibility depending on scheduling, location, and specific needs.
Installation Verification Against Specification
A core part of the SureStart process is direct comparison between how a system was specified for proper installation and how it was actually installed in the field.
Any discrepancy between what was specified and what our expert observes on-site is immediately reported to your operators, followed by a written report. This isn't a pass/fail inspection that happens after the fact and gets filed away — it's real-time feedback delivered to the people who will be operating the system, with documentation for the facility's permanent records.
ASME Code Compliance Verification
Your new boiler level and control system is verified to be in compliance with Section 1 of the ASME Boiler and Pressure Vessel Code as part of the SureStart review. This gives facilities direct confirmation — from the manufacturer's own expert — that the installed system meets code requirements, rather than relying solely on the installing contractor's self-verification.
Hands-On Operator Training
Our expert guides your team through each Reliance device covered in the installation: operation, maintenance, and proper scheduling. This is delivered as hands-on instruction with the actual installed equipment, not a generic training session disconnected from the specific system your operators will be running day to day.
What Operators Learn:
How to properly operate each installed Reliance device
Maintenance procedures specific to the equipment installed
Recommended maintenance scheduling and frequency
How to recognize normal vs. abnormal operation
Documentation for Future Reference
Instruction manuals and drawings are provided for future reference, ensuring that the knowledge transferred during the on-site or virtual session doesn't disappear when the SureStart expert leaves. New operators hired after the initial training, or existing staff needing a refresher, have documentation to reference without needing to schedule a repeat visit.
Why Verification Matters at Commissioning
Catching installation discrepancies at commissioning — rather than months or years later during a routine inspection or, worse, during an operational failure — is significantly more valuable than post-hoc troubleshooting. A system installed slightly out of specification might function adequately for a period of time before the deviation manifests as inaccurate readings, premature component wear, or a compliance issue during a boiler inspection.
SureStart is designed to catch these discrepancies at the point where correction is easiest: immediately after installation, before the system has been placed into extended service.
Virtual vs. On-Site Options
On-Site Review
A factory expert travels to your facility for a full-day, hands-on review, verification, and training session with your actual installed equipment and your operating team.
Virtual Review
The same core verification and training elements delivered remotely, offering flexibility for facilities where scheduling or travel logistics make an on-site visit less practical, without sacrificing the core value of direct expert review.
Who Qualifies
SureStart is available to qualified purchasers of Clark-Reliance boiler control systems. If you've recently purchased or are planning to purchase a Reliance boiler level and control system, ask about SureStart eligibility as part of your procurement discussion.
Learn More
To learn more about scheduling a SureStart Operator Assistance session — virtual or on-site — for your recently installed Reliance boiler control system, contact Clark-Reliance directly.
📧 sales@clark-reliance.com📞 +1 (440) 572-1500
